Shipping Policy

Orders are fulfilled from the United Kingdom. Please check your delivery address carefully at checkout to help avoid delays.

United Kingdom

Standard shipping costs £4.99. Orders of £50 or more qualify for free standard shipping.

The estimated transit time for standard shipping is 3 to 5 business days after dispatch. Business days exclude weekends and UK bank holidays. This is an estimate rather than a guaranteed delivery date.

International shipping

We ship to the international destinations available at checkout. SWAP Global calculates international shipping rates and estimated transit times based on your order and delivery address. You’ll see the available shipping options and current prices at checkout before placing your order.

International delivery times can vary by destination. Customs processing may add time to the estimate shown at checkout. Please review any shipping charges and other applicable costs displayed at checkout before completing your purchase.

Delivery delays

We work to get orders to you within the estimated timeframe, but circumstances outside our reasonable control can cause delays. Examples include severe weather, transport disruption, peak delivery periods, customs inspections, public holidays, and delays within a carrier’s network.

Estimated delivery dates are not guaranteed. We cannot be held responsible for delays caused by circumstances outside our reasonable control, or for indirect costs arising from those delays, such as missed travel plans or events. If your order is delayed, please contact us so we can help investigate. This does not affect your statutory rights concerning late or failed delivery.

An incorrect or incomplete delivery address can also delay an order. If you notice an error after placing your order, email us as soon as possible. We will try to help, although we may be unable to change the address once the order has been dispatched.

Lost or missing parcels

If your parcel has not arrived, or tracking shows it as delivered but you cannot find it, please contact hello@nadir-running.com. Include your order number and delivery address so we can investigate with the carrier and help resolve the issue.

Nothing in this policy affects your statutory rights.